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"Empathy's real implementation can be best learned through customer service and I believe that honest efforts to resolve the queries of any clients - is the gist of any business. The priority of "Customers First" will always lead BTW Group to an extent of achieving the goal of highly customer satisfaction rate.Let me assure a genuine and gentle human touch for all the service to be availed by our honoured guest.Tons of gratitude for letting BTW stand right at your threshold for any possible services."
![](images/team/vishal-terkar.jpg)
"Respecting the clock and adhering the timings promised to meet and catch the deadlines of work done is the lifeline of my work ethics. Integration of morality and an insight to be socially responsible for nurturing and upbringing of the employees and overall team - keeping in mind the attainment of both 'Personal and Professional Goal' is the thread I follow. Work Culture and equal scope of opportunities are symbols of balanced organisation. Applying an essence and perspective of finance to all the components and dimensions of BTW group is the nerve centred role being played by me. Count on me for any sort of customer grievances and compliance to be resolved completely."
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"Following the simple rule of customer oriented operation, integrated with real time functionality of update system. I always make sure to deliver apt services through a channelise work utilisation of people's skill set. Even though BTW is excelling into multiple and diversified domain, I always ensure to evolve manpower performing level best at their true potential. Quality control and keeping an eye for details is the key factor played by me as far as all the ventures of BTW Group are considered. I would be delivering services at par when it comes to operational excellence. Designing a plan of action from paper and practicing it to the real world of our operation and implementing a self-healing value stream that creates operational success is my object!"